Return, Refund & Cancellation Policy
KSETRIKAGRHA (Operated by Shree Gopal Enterprises, India)
At KSETRIKAGRHA, customer satisfaction is our top priority. We take utmost care to ensure that all our grocery and fresh products are hygienically packed and delivered in excellent condition. Please review our policy below regarding returns, refunds, and cancellations before placing an order on our website.
1. Return Window & Eligibility
We accept return and replacement requests within 3 days of delivery.
To be eligible for a return:
- Unopened & Unused Products: The product must be in its original, unopened, and sealed packaging, in the same condition that you received it.
- Defective or Damaged Products: If you receive an item that is damaged during transit, expired at the time of delivery, or incorrectly shipped, please notify us immediately with clear photo/video proof.
2. Non-Returnable Items
For hygiene, health, and safety reasons, the following items cannot be returned or refunded once delivered:
- Opened, used, or partially consumed food and grocery products.
- Perishable goods that have exceeded their shelf life or deteriorated due to improper storage after delivery.
- Products damaged due to mishandling or misuse after delivery.
- Items purchased during special clearance sales or final promotional offers.
3. Shipping Costs for Returns
- Defective, Damaged, or Incorrect Items: KSETRIKAGRHA will bear 100% of the return shipping costs and replacement delivery fees.
- Standard Returns / Change of Mind: If returning an unopened, non-defective item, the customer will be responsible for paying the return shipping fees. Original shipping fees are non-refundable.
4. Refund Process & Timelines
- Submission: Contact our support team within 3 days of delivery at support@ksetrikagrha.com or via WhatsApp at +91 8389809223 with your Order ID and details/proof of the request.
- Verification: Our team will review your request within 24–48 hours.
- Approval & Processing: Once approved and the item is inspected/verified, your refund will be processed within 3 business days.
- Payment Credit: Refunds will automatically be credited to your original payment method used at checkout.
5. Replacement Policy
For verified damaged, defective, or incorrect items, customers may choose between:
- A free replacement of the same product (subject to stock availability), OR
- A full refund to the original payment method.
6. Order Cancellation Policy
- You may request an immediate cancellation before your order has been dispatched from our warehouse by contacting us via email or WhatsApp.
- Once an order has been shipped or handed over to the courier partner, it cannot be cancelled.
7. Transit Insurance & Claims
- Domestic & International Shipments: All shipments are covered under transit insurance. Any transit damage or missing package claims must be filed through our support team within the 3-day window.
- International Shipments: The maximum compensation for international shipment claims is capped at USD 100 or the actual product and courier cost (whichever is lower), subject to claim approval.
8. Business & Contact Information
KSETRIKAGRHA (A Unit of Shree Gopal Enterprises)
N48, BHAGAT SINGH MORE, Hatora, C-Zone, Durgapur, West Bengal 713205, India
Email: support@ksetrikagrha.com
Phone / WhatsApp: +91 8389809223
Website: https://ksetrikagrha.com