📌 Frequently Asked Questions (FAQ)

Welcome to our FAQ section. Here you’ll find answers to the most common questions about our products, shipping, returns, and ordering. If you don’t see your question here, feel free to contact us or call us at +91 70296 45184.

🛒 Products

Q1: What types of rice do you sell?
We offer a wide variety of high-quality rice including Basmati, Sona Masoori, Gobindobhog, Miniket, Parboiled, and more. All our products are carefully sourced and quality-checked before delivery.

Q2: Is your rice organic or chemical-free?
We prioritize purity and quality. While not all products are certified organic, we do offer chemical-free and naturally sourced rice options. Each product page will mention the specific details.

Q3: How is the rice packaged?
All rice is hygienically packed in moisture-proof, food-grade bags to preserve freshness and avoid contamination. You can choose from multiple sizes (1kg, 5kg, 10kg.).

🚚 Shipping & Delivery

(For details: shipping-policy)

Q4: Do you deliver all over India?
Yes, we currently deliver across most locations in India. If you're unsure whether we cover your area, please contact us with your PIN code.

Q5: How long will delivery take?
Standard delivery takes 3–7 working days depending on your location. You’ll receive tracking information once your order is shipped.

Q6: What are the delivery charges?
Delivery is free for orders to be picked from our Location through your logistic partner or else a delivery charge is applicable. 

🔁 Returns & Refunds

(For details: return and refund-policy)

Q7: What is your return policy?
If you receive a wrong or damaged product, please contact us within 24hours of delivery with photos. We will arrange a replacement or refund.

Q8: Can I return rice after opening the pack?
Unfortunately, for hygiene reasons, we do not accept returns of opened food products. Please inspect the product before opening.

Q9: How are refunds processed?
Refunds are processed to your original payment method within 5–7 business days after approval.

🧾 Ordering & Payments

(For details: Terms of Service & Privacy Policy)

Q10: How can I place an order?
You can order directly from our website or contact us via WhatsApp at +91 70296 45184 for assistance with placing an order.

Q11: What payment methods do you accept?
We accept UPI, PhonePe, Google Pay, Debit/Credit Cards, Net Banking.

Q12: Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email or WhatsApp.

📦 Bulk Orders & Wholesale

Q13: Do you offer bulk or wholesale pricing?
Yes, we supply rice in bulk for retailers, restaurants, and distributors. Please contact us directly at shreegopalenterprises22@gmail.com or call us for pricing and partnership details.

❓ Still Have Questions?

We're happy to help!

📧 Email: shreegopalenterprises22@gmail.com
📞 Phone: +91 70296 45184
💬 WhatsApp: Chat with us on WhatsApp Business

Visit ours All Terms and Policy Pages